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UC Santa Cruz Service Animal Policy: SA-0001
Effective Date: May 23, 2008
Last Revision Date: n/a


UC Santa Cruz Service Animal Policy

(Policy SA-0001)

I. Purpose

Pets and other animals are restricted on the UCSC Campus. This policy addresses animals utilized for
disability accommodation services as identified in the UCSC Non-Research Animals on Campus Policy
(Policy SPS0005). As established and defined by the Americans with Disabilities Act (ADA), service
animals shall not be excluded from UC Santa Cruz facilities or activities.

II. Detailed Policy Statement

A. Types of Service Animals Permitted on Campus

These guidelines have been developed with the understanding that most service animals
working on the university campus will be dogs. (For policy regarding “support animals”
that do not meet the definition of “service animal”—e.g. emotional support animals,
therapy animals, seizure response animals— please see Section II.D. of this document).

Types of service animals might include:

Guide Dog: A dog trained to serve as a travel tool for individuals with
severe visual impairments or who are blind.

Hearing Dog: A dog trained to alert deaf or hard of hearing individuals by signaling
the occurrence of important sounds (e.g. door bells, smoke alarms, etc).

Service Dog: A dog trained to assist an individual who has a mobility or
health impairment. Types of duties the dog may perform including carrying, fetching,
opening doors, ringing doorbells, activating elevator buttons, steadying a person
while walking, helping a person up after the person falls, etc.

B. Responsibilities of Persons with Disabilities Using Service Animals
     on Campus

Individuals with disabilities, including regular visitors, who utilize service animals on
campus grounds are encouraged to complete a UCSC Animal Registration/Pet Permit
Form signed by the Campus Animal Control Officer. (Note: support animals must receive
prior approval before being brought onto campus; see Section II.D.). Additionally,
students are strongly encouraged to affiliate with the Disability Resource Center. Staff
and faculty are encouraged to contact the Disability Management Coordinator in the Staff
Human Resources Benefits Office. For use of a service animal by a resident or potential
resident in University Housing, see Section II.C. of this document.

Partners are responsible for any damage caused by their animals and must take
appropriate precautions to prevent property damage or injury. The cost of care,
arrangements and responsibilities for the well-being of a service animal are the sole
responsibility of the partner at all times. Service animals on campus must:

1. Meet Legal Requirements: All requirements for the presence of animals in public
    places (vaccinations, licensure, ID tags, etc) mandated by State or local ordinances
    must be followed, including but not limited to:

a. For dogs only, a Santa Cruz County Animal Services Dog License, updated
    yearly.

b. If the animal is intact (not spayed or neutered), a Santa Cruz County Animal
    Services Unaltered Animal Certificate, updated yearly.

2. Be under Control of Partner: The partner must be in full-control of the animal at all
    times. Reasonable behavior is expected from service animals while on campus. If a
    service dog, for example, exhibits unacceptable behavior, the partner is expected to
    employ appropriate training techniques to correct the situation.

3. Adhere to Cleanup Rule: The partner must follow local clean up ordinances when the
    animal defecates. Individuals with disabilities who physically cannot clean up after
    their own service animal may not be required to pick up and dispose of feces.

C. Service Animals in University Housing   

    Service animals may not reside in University Housing without prior written
    approval as described in this section.

Procedures for Approval of Service Animals in University Housing

1. Incoming residents must submit requests to have service animals in University
    Housing with their initial housing application. Existing residents must submit requests
    at least four weeks prior to the date the animal is expected to be in residence.

    To make a request, contact the appropriate office: Students submit appropriate
    documentation to the Disability Resource Center. Faculty/Staff who reside in
    university owned housing as a condition of employment, submit documentation to the
    Disability Management Coordinator in the Staff Human Resources Benefits Office. If
    residing in university owned housing, but it is not required as a condition of
    employment, submit documentation to the Associate Vice Chancellor for the Colleges
    and University Housing.

    The documentation required must include:

a. A letter with the prospective resident’s explanation of the tasks or function the
    animal has been trained to perform as a disability-related accommodation, the
    type of animal, a description of the animal (e.g. weight, breed, etc.) and the
    animal’s name.

b. Medical documentation that meets the UC Santa Cruz documentation
    guidelines as maintained by the Disability Resource Center (DRC)—specifically,
    the section of the guidelines that lists the key elements of documentation.
    Copies of these guidelines are available on the DRC website and at the
    appropriate office. It is strongly advised that the prospective resident give a
    copy of the relevant medical documentation guidelines to his/her treating
    clinician. Insufficient documentation that does not meet UC criteria may result
    in accommodation delays or denial. For housing requests, Fair Employment
    and Housing Act (FEHA) definitions with respect to disabilities shall apply.

2. The request will be reviewed by the appropriate office. A recommendation will be
    made to the Associate Vice Chancellor for the Colleges and University Housing, who
    will make the final decision whether to deny or approve the request. The requesting
    individual will be notified in writing of the decision by the AVC for CUHS within five
    business days of the date the request was received by the AVC from the appropriate
    office.

3. If the request is approved, the requesting individual must:

a. Follow all sections of the UC Santa Cruz Service Animal Policy

b. Register the animal with the campus Animal Control Officer before move-in is
    allowed.

c. Sign and submit to University Housing, the Guidelines for Maintaining a
   Service or Support Animal in University Housing.

D. Support Animals

    Support Animals, as defined in Section III. Definitions, may be permitted on the UC
    Santa Cruz campus on a case-by-case basis. Before bringing a support animal onto
    campus grounds, the requesting individual must submit appropriate documentation.
    Requests to have a support animal on campus for disability accommodation purposes will
    be evaluated by the appropriate office.

    Procedures for requesting permission for a support animal:

1. To make a request, contact the appropriate office: Students and regular visitors
    contact the Disability Resource Center. Staff and faculty contact the Staff Human
    Resources Benefits Office/Disability Management. Documentation required must
    include:

a. A letter with the partner’s explanation of the need for the animal, the type of
    animal, a description of the animal and the animal’s name, the date when
    medical diagnosis prescribed such an animal, the date when the animal was
    acquired and the areas of campus where the support animal is needed.

b. Medical documentation that meets the UC Santa Cruz documentation
    guidelines as maintained by the Disability Resource Center (DRC)—specifically,
    the section of the guidelines that lists the key elements of documentation.
    Copies of these guidelines are available on the DRC website and the DRC
    office. It is strongly advised that a copy of these guidelines be given to the
    treating clinician. Insufficient documentation that does not meet UC criteria
    may result in accommodation delays or denial. Documentation must also
    include the clinician’s professional opinion regarding the need for a support
    animal. For housing requests, Fair Employment and Housing Act (FEHA)
    definitions with respect to disabilities shall apply.

c. Specify areas of campus where support animal is needed.

    Classrooms, offices, laboratories and grounds: Requesting individuals should
    explain in their letter why the support animal is needed in non-residence
    campus facilities or on the campus grounds at large.

    Housing: Requests for support animals in University Housing will be processed
    per Section II.C. of this document. Permission to have a support animal in
    University Housing does not mean permission to have the support animal in
    other campus facilities or on campus grounds at large.

2. The DRC or SHR Disability Management Coordinator will notify the requesting
    individual in writing of the decision within ten business days of the date the required
    documentation is received. If the request to have a support animal on-campus is
    approved, the partner is expected to abide by all sections of the UC Santa Cruz
    Service Animal Policy.

E. Areas Off Limits to Service and Support Animals

The university must allow a service animal to accompany the individual with a disability
at all times and everywhere on campus except where service animals are specifically
prohibited. Support animals are allowed only in pre-approved areas of campus as
established in Section II.D. The following areas are generally off limits to service and
support animals:

Research and Teaching Laboratories (or other Research Facilities): Natural organisms
carried by dogs and other animals may negatively affect the outcome of research. At
the same time, chemicals and/or organisms used in research may be harmful to
service and support animals.

Mechanical Rooms/Custodial Closets: Mechanical rooms, such as boiler rooms, facility
equipment rooms, electric closets, elevator control rooms and custodial closets, are
off-limits to service animals. The machinery and/or chemicals in these rooms may be
harmful to animals.

Areas Where Protective Clothing is Necessary: Any room where protective gear or
clothing is worn is off-limits to service and support animals. Examples impacting
students include the foundry, glass laboratory, wood shops and metal/machine shops.

Areas Where There is a Danger to the Service Animal: Any room, including a
classroom, where there are sharp metal cuttings or other sharp objects on the floor
or protruding from a surface; where there is hot material on the floor (e.g. molten
metal or glass); where there is a high level of dust; where there are harmful
chemicals or materials; or where there is moving machinery is off-limits to service
and support animals.

Exceptions to Off-Limits Areas:

Exceptions to off-limits areas may be granted on a case-by-case basis in
consultation with the DRC or SHR Disability Management Coordinator, lab director
(per department procedure), and the individual with a disability. In some cases,
EH&S may be consulted. The final decision shall be made based on the nature of
research or machinery and the best interest of the animal. Example: The machinery
in a classroom may have moving parts at a height such that the tail of a large dog
could easily be caught; this is a valid reason for restricting access for a large dog.
However, a very small hearing dog may be shorter than any moving part and,
therefore, considered for admission to the classroom.

F. Removal/Relocation of Service and Support Animals

Service and Support Animals may be ordered removed by the animal control officer for
the following reasons:

Disruption: A partner may be directed to remove an animal that is unruly or
disruptive (e.g. barking, running around, bringing attention to itself, jumping up on
people). If the improper behavior happens repeatedly, the partner may be prohibited
from bringing the animal into any university facility until the partner can demonstrate
that s/he has taken significant steps to mitigate the behavior. Any animal that
exhibits aggressive or unsafe behavior may be prohibited from University facilities.

III health: Animals who are ill should not be taken into public areas. A partner with an
ill animal may be asked to leave university facilities.

Uncleanliness: Partners must ensure that their animals are kept clean and wellgroomed.
Partners with animals that are excessively unclean (e.g., flea infested,
foul-smelling and/or shedding excessively) may be asked to leave university facilities.

Service and Support Animals and partners may be relocated to a different university
housing facility or an alternate office location when the presence of an animal conflicts
with another resident’s or co-worker’s disability (e.g. severe allergies, phobias, etc).

G. Grievance Procedures

A decision may be appealed, in writing, within 15 business days of the date of the
decision letter. Please see ADA Grievance Procedure as published on UCSC’s ADA
Compliance website. Appeals must state a specific reason for reconsideration. Decisions
on appeal shall be final.

Students: Written appeals must be submitted to the Student Judicial Officer.

Staff and Faculty: Written appeals must be submitted to the ADA Compliance
Officer for Employment Issues.

III. Definitions

Service Animal: “ . . . any . . . animal individually trained to do work or perform tasks for the benefit
of an individual with a disability, including, but not limited to, guiding individuals with impaired vision,
alerting individuals who are hearing impaired to intruders or sounds, providing minimal protection or
rescue work, pulling a wheelchair or fetching dropped items” (ADA). If an animal meets the definition of
a service animal, it is considered a service animal regardless of whether it has been licensed or certified
by a state or local government or a training program.

Support Animal: Animals that individuals with disabilities might utilize for support or assistance, but
which do not meet the ADA criteria for Service Animal. Types of support animals might include
emotional support animals or seizure response animals. Support animals are not Service Animals.

Partner/Requesting Individual: The individual with a disability who utilizes a service or support
animal as an accommodation.

Individual with a Disability:

a. An individual with a disability is a person who 1) has a physical or mental impairment that
   substantially limits one or more major life activities or 2) has a record of such an
   impairment or 3) is regarded as having such an impairment (ADA definition).

b. An individual with a disability is a person who 1) has a physical or mental impairment that
limits one or more of a person’s major life activities or 2) has a record of having, or being
perceived as having, a physical or mental impairment. It does not include current or illegal
use of, or addiction to, a controlled substance (FEHA definition).

Accommodation: Any change in the work/school/housing environment or in the way things are
customarily done that would enable a qualified individual with a disability to enjoy equal opportunities and
access.

IV. Getting Help

If you need help . . .  Contact . . .
. . . requesting a service or support animal in
university owned housing, or to have a support
animal on campus grounds (outside of housing),
and you are a student
Disability Resource Center
(831) 459-2089
http://drc.ucsc.edu
. . . requesting a service or support animal in
university owned housing, and you are faculty
or staff, and it is a condition of employment to
live in university housing
Disability Management Coordinator at Staff
Human Resources Benefits Office
(831) 459-4602
. . . requesting a service or support animal in
university housing, and you are faculty or staff,
and it is NOT a condition of employment to live in
university housing
Associate Vice Chancellor for the Colleges and
University Housing
(831) 459-1224
. . . requesting a support animal on campus
grounds (outside of housing), and you are
faculty or staff
Disability Management Coordinator at Staff
Human Resources Benefits Office
(831) 459-4602
. . . requesting a support animal on campus
grounds, and you are a regular visitor
Disability Resource Center
(831) 459-2089
http://drc.ucsc.edu
. . . obtaining a UCSC Animal Registration/Pet
Form, or have questions about vaccination,
licensure and ID tag requirements
Campus Animal Control Officer
(831) 459-2231
. . . reporting an unruly or unlicensed service or
support animal on campus
Campus Animal Control Officer
(831) 459-2231
. . . with general university housing application
forms
The Colleges and University Housing Services
(831) 459-1889
http://housing.ucsc.edu/

V. Applicability and Authority

This policy, UC Santa Cruz Service Animal Policy, applies to all campus units without exception.

This campuswide policy is new and clarifies, but does not supersede, the UCSC Non-Research Animals
on Campus Policy as it pertains to service and support animals for individuals with disabilities.

The Disability Resource Center is the campus authority for the UC Santa Cruz Service Animal Policy.
This policy was reviewed and approved by the Campus Provost/Executive Vice Chancellor on June 4,
2008.

VI. Related Policies/References for More Information

Related Policies and Procedures

UC Policy SPS0005: UCSC Non-Research Animals on Campus Policy

ADA Grievance Procedure (http://ada.ucsc.edu/grievance.html)

References

Americans with Disabilities Act (ADA)

California Fair Employment and Housing Act (FEHA)

University of Wisconsin-Madison ADA Campus Service Animal Policy

Santa Cruz City Municipal code, Title 8, Animals

Santa Cruz County Code, Vol. 1, Title 6, Animals

Related Forms

Guidelines for Maintaining a Service or Support Animal in University Housing


UC Santa Cruz Policy

Disability Resource Center                                                                                          drc@ucsc.edu; (831) 459-2089